User testing was conducted with people with intellectual disabilities, their loved ones, and care professionals

CreateAbility Inc.

Lead UX Designer

Flourish is a planning app for people with intellectual disabilities and their loved ones.
It enables users to create and manage plans from the cloud.
The team conducted research and worked with experts to create a user-friendly app.
User-centered iterative design and testing resulted in a usable and accessible app.
Flourish has been well-received and has potential for positive impact.

Cliff Notes

Parting Thoughts

Through extensive research, user testing, and iterative design, Flourish became an app that is both usable and useful. The app has been well-received by clients and users, and it has the potential to make a positive impact in the lives of those it serves.

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The Flourish Story

Flourish is a person-centered planning app that helps individuals with intellectual disabilities and their loved ones create a customized and comprehensive plan that supports their goals and aspirations. The app enables users to create, issue, and manage multiple plans from the cloud, and the supported person can keep the plan with them on their phone or tablet.

To create a user-friendly app, the team conducted extensive secondary research into the process of person-centered planning and worked with top neuropsychologists to convert critical research findings into core user interactions and journeys. One insight from the research was to simplify the planning process to avoid frustration and confusion.

Using a user-centered iterative design process, the team designed and tested multiple versions of the app. User testing was conducted with people with intellectual disabilities, their loved ones, and care professionals. The team used feedback to refine the app's design, and they identified the importance of accessibility and designed the app to be accessible to those who rely on assistive technology.